At Pro Quick Lube & Auto Repair (operating online via proautomotiveservice.com), we are fully committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our automotive repair and maintenance services at our shop. By browsing our website, requesting a quote, booking an appointment, or utilizing our workshop services, you agree to the data collection and usage practices described in this policy.
Information We Collect
We collect only the essential information required to provide you with expert automotive care, accurate digital quotes, and convenient transportation options. This information includes:
- Contact Information: Your name and phone number, which you provide when requesting an online repair estimate or booking a service appointment.
- Vehicle Specifications: The specific make, model, year, and operational symptoms of your vehicle, allowing our technicians to follow correct OEM service protocols.
- Communication Records: Email addresses (such as communications sent to proquicklube11@gmail.com) and text message histories, as your authorized repair quotes are sent directly to your mobile device via text.
- Website Log Data: Basic technical details automatically logged by our website hosts, including your IP address, browser type, device information, and the specific pages you visit on our site.
How We Use Your Information
We process your data strictly to manage our daily garage operations and provide transparent customer service items. Specifically, your data is used to:
- Process your digital service requests and receive real-time repair quotes via text message directly to your phone.
- Schedule your preventive maintenance, oil changes, brake repairs, or complex system diagnostics.
- Coordinate our complimentary customer convenience perks, such as arranging your free Uber ride program within our designated five-mile service radius.
- Maintain an accurate, documented repair history for your vehicle to assist with future service planning.
- Track and validate your 12-month or 12,000-mile parts and labor warranty protections.
Sharing Your Information
We maintain a strict policy against data exploitation. Pro Quick Lube & Auto Repair does not sell, rent, lease, or trade your personal contact details or phone numbers to third-party marketing companies. Your data is shared exclusively with trusted third-party service providers necessary to complete your requests:
- Texting and Scheduling Systems: Software platforms that transmit your vehicle estimates and appointment details directly to your mobile device.
- Transportation Services: Rideshare platforms (such as Uber) to dispatch your complimentary ride voucher within our 5-mile shop radius.
- Legal Enforcement: We will only release information if legally compelled by a valid court order or state regulation, or to protect the physical safety of our team, property, and clients.
Data Security Protocols
We use industry-standard electronic and physical safeguards to block unauthorized access to your private information. Any contact details, vehicle symptoms, or quote requests you submit through our digital portal are protected by secure internet connectivity protocols. On-site customer records, repair histories, and service logs are securely stored within limited-access databases to prevent administrative breaches.
Your Privacy Choices
You have full control over the information you provide to our shop. You can choose not to share your contact information online, though this will prevent our systems from text-messaging a quote directly to your phone. You may update, review, or request changes to your stored customer profile or vehicle service history at any time by calling our Dallas office during regular business hours.
Updates to This Policy
We reserve the right to modify this Privacy Policy at any time to reflect updates in auto shop technologies or local privacy regulations. Any new version will be uploaded directly to this page with a revised “Effective Date” at the top. We recommend reviewing this document periodically to stay informed about our data protection standards. If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our shop managers directly at +972-307-8900.